diff --git a/lib/customer.rb b/lib/customer.rb
index 1147106a469309e95eb555e1203f092c97d2be74..547c7023df426a443384127282908414109de7db 100644
--- a/lib/customer.rb
+++ b/lib/customer.rb
@@ -117,7 +117,8 @@ class Customer
 	end
 
 	def ogm(from_tel=nil)
-		CustomerOGM.for(@sgx.ogm_url, -> { fetch_pep("urn:xmpp:vcard4", from_tel) })
+		fetch_vcard = -> { fetch_pep("urn:xmpp:vcard4", from_tel) }
+		CustomerOGM.for(@sgx.ogm_url, @sgx.registered?.phone, fetch_vcard)
 	end
 
 	def sip_account
diff --git a/lib/customer_ogm.rb b/lib/customer_ogm.rb
index 23008e1c8c287abbc6c42c3873acf741b765b068..991dfc46e89fd680cd5a66aeec6164ed64dc32cc 100644
--- a/lib/customer_ogm.rb
+++ b/lib/customer_ogm.rb
@@ -1,10 +1,10 @@
 # frozen_string_literal: true
 
 module CustomerOGM
-	def self.for(url, fetch_vcard)
+	def self.for(url, tel, fetch_vcard)
 		return Media.new(url) if url
 
-		TTS.for(fetch_vcard)
+		TTS.for(tel, fetch_vcard)
 	end
 
 	class Media
@@ -18,13 +18,14 @@ module CustomerOGM
 	end
 
 	class TTS
-		def self.for(fetch_vcard)
+		def self.for(tel, fetch_vcard)
 			fetch_vcard.call.then { |vcard|
-				new(vcard.first.payload_node)
-			}.catch { new(Nokogiri::XML::Document.new) }
+				new(tel, vcard.first.payload_node)
+			}.catch { new(tel, Nokogiri::XML::Document.new) }
 		end
 
-		def initialize(vcard)
+		def initialize(tel, vcard)
+			@tel = tel
 			@vcard = vcard
 		end
 
@@ -39,7 +40,11 @@ module CustomerOGM
 		end
 
 		def fn
-			self["FN"] || self["NICKNAME"] || "a user of JMP.chat"
+			self["FN"] || self["NICKNAME"] || formatted_tel
+		end
+
+		def formatted_tel
+			@tel.sub(/\A\+?1?(\d{3})(\d{3})/, "(\\1) \\2-")
 		end
 
 		def to_render
diff --git a/test/test_customer_ogm.rb b/test/test_customer_ogm.rb
index 2c4e8309f0b269e40221c80fdd324b694b81fe12..3093ad5436eb542f33b42532920f89a5aa32c583 100644
--- a/test/test_customer_ogm.rb
+++ b/test/test_customer_ogm.rb
@@ -7,14 +7,14 @@ class CustomerOGMTest < Minitest::Test
 	def test_for_url
 		assert_kind_of(
 			CustomerOGM::Media,
-			CustomerOGM.for("https://example.com/test.mp3", -> {})
+			CustomerOGM.for("https://example.com/test.mp3", "", -> {})
 		)
 	end
 
 	def test_for_no_url
 		assert_kind_of(
 			CustomerOGM::TTS,
-			CustomerOGM.for(nil, -> { EMPromise.resolve(nil) }).sync
+			CustomerOGM.for(nil, "", -> { EMPromise.resolve(nil) }).sync
 		)
 	end
 	em :test_for_no_url
@@ -26,8 +26,8 @@ class CustomerOGMTest < Minitest::Test
 				</vcard4>
 			XML
 			assert_equal(
-				[:voicemail_ogm_tts, { locals: { fn: "a user of JMP.chat" } }],
-				CustomerOGM::TTS.new(vcard).to_render
+				[:voicemail_ogm_tts, { locals: { fn: "(555) 123-4567" } }],
+				CustomerOGM::TTS.new("+15551234567", vcard).to_render
 			)
 		end
 
@@ -39,7 +39,7 @@ class CustomerOGMTest < Minitest::Test
 			XML
 			assert_equal(
 				[:voicemail_ogm_tts, { locals: { fn: "name" } }],
-				CustomerOGM::TTS.new(vcard).to_render
+				CustomerOGM::TTS.new("", vcard).to_render
 			)
 		end
 
@@ -51,7 +51,7 @@ class CustomerOGMTest < Minitest::Test
 			XML
 			assert_equal(
 				[:voicemail_ogm_tts, { locals: { fn: "name" } }],
-				CustomerOGM::TTS.new(vcard).to_render
+				CustomerOGM::TTS.new("", vcard).to_render
 			)
 		end
 	end