diff --git a/web.rb b/web.rb
index c53bfc7cbb8c6beced635f7582d164b59f7f9d5d..2cb8310da4deb3dfd542f970ae7843af9a225f85 100644
--- a/web.rb
+++ b/web.rb
@@ -400,7 +400,7 @@ class Web < Roda
 				r.post "status" do
 					log.info "#{params['eventType']} #{params['callId']}", loggable_params
 					if params["eventType"] == "disconnect"
-						customer_id = params["from"].sub(/^(?:\+1|c)/, "")
+						customer_id = params["from"].sub(/^(?:\+|c)/, "")
 						call_attempt_repo.ending_call(customer_id, params["callId"])
 						cdr_repo
 							.put(CDR.for_outbound(customer_id, params))
@@ -410,7 +410,7 @@ class Web < Roda
 				end
 
 				r.post do
-					from = params["from"].sub(/^(?:\+1|c)/, "")
+					from = params["from"].sub(/^(?:\+|c)/, "")
 					customer_repo(
 						sgx_repo: Bwmsgsv2Repo.new
 					).find_by_format(from).then { |c|