diff --git a/lib/backend_sgx.rb b/lib/backend_sgx.rb
index 8001e96674cfdb78cf786f74fa0ea5a3643ad49c..2bcb112479c0b8d72bf9245693219d24aa828425 100644
--- a/lib/backend_sgx.rb
+++ b/lib/backend_sgx.rb
@@ -33,6 +33,10 @@ class BackendSgx
 		end
 	end
 
+	def ogm_url
+		REDIS.get("catapult_ogm_url-#{from_jid}")
+	end
+
 	def set_fwd_timeout(timeout)
 		REDIS.set("catapult_fwd_timeout-#{from_jid}", timeout)
 	end
diff --git a/lib/customer.rb b/lib/customer.rb
index 4cd6619deb2fe947319c7ceda6c26fb4a212dd6e..b66858371fc897d0fbcd1d6d660a97fa12fd4562 100644
--- a/lib/customer.rb
+++ b/lib/customer.rb
@@ -5,6 +5,7 @@ require "forwardable"
 require_relative "./api"
 require_relative "./blather_ext"
 require_relative "./customer_info"
+require_relative "./customer_ogm"
 require_relative "./customer_plan"
 require_relative "./customer_usage"
 require_relative "./backend_sgx"
@@ -80,6 +81,12 @@ class Customer
 		stanza_to(iq, &IQ_MANAGER.method(:write)).then(&:vcard)
 	end
 
+	def ogm(from_tel=nil)
+		@sgx.ogm_url.then do |url|
+			CustomerOGM.for(url, -> { fetch_vcard_temp(from_tel) })
+		end
+	end
+
 	def sip_account
 		SipAccount.find(customer_id)
 	end
diff --git a/lib/customer_ogm.rb b/lib/customer_ogm.rb
new file mode 100644
index 0000000000000000000000000000000000000000..d52164181ec3244b32edf5e513b88e250baa3859
--- /dev/null
+++ b/lib/customer_ogm.rb
@@ -0,0 +1,44 @@
+# frozen_string_literal: true
+
+module CustomerOGM
+	def self.for(url, fetch_vcard_temp)
+		return Media.new(url) if url
+		TTS.for(fetch_vcard_temp)
+	end
+
+	class Media
+		def initialize(url)
+			@url = url
+		end
+
+		def to_render
+			[:voicemail_ogm_media, locals: { url: @url }]
+		end
+	end
+
+	class TTS
+		def self.for(fetch_vcard_temp)
+			fetch_vcard_temp.call.then { |vcard|
+				new(vcard)
+			}.catch { new(Blather::Stanza::Iq::Vcard::Vcard.new) }
+		end
+
+		def initialize(vcard)
+			@vcard = vcard
+		end
+
+		def [](k)
+			value = @vcard[k]
+			return if value.to_s.empty?
+			value
+		end
+
+		def fn
+			self["FN"] || self["NICKNAME"] || "a user of JMP.chat"
+		end
+
+		def to_render
+			[:voicemail_ogm_tts, locals: { fn: fn }]
+		end
+	end
+end
diff --git a/test/test_customer_ogm.rb b/test/test_customer_ogm.rb
new file mode 100644
index 0000000000000000000000000000000000000000..d272cddb36a07742665076c9ad800dd4ec58c1f5
--- /dev/null
+++ b/test/test_customer_ogm.rb
@@ -0,0 +1,49 @@
+# frozen_string_literal: true
+
+require "test_helper"
+require "customer_ogm"
+
+class CustomerOGMTest < Minitest::Test
+	def test_for_url
+		assert_kind_of(
+			CustomerOGM::Media,
+			CustomerOGM.for("https://example.com/test.mp3", -> {})
+		)
+	end
+
+	def test_for_no_url
+		assert_kind_of(
+			CustomerOGM::TTS,
+			CustomerOGM.for(nil, -> { EMPromise.resolve(nil) }).sync
+		)
+	end
+	em :test_for_no_url
+
+	class TTSTest < Minitest::Test
+		def test_to_render_empty_vcard
+			vcard = Blather::Stanza::Iq::Vcard::Vcard.new
+			assert_equal(
+				[:voicemail_ogm_tts, locals: { fn: "a user of JMP.chat" }],
+				CustomerOGM::TTS.new(vcard).to_render
+			)
+		end
+
+		def test_to_render_fn
+			vcard = Blather::Stanza::Iq::Vcard::Vcard.new
+			vcard["FN"] = "name"
+			assert_equal(
+				[:voicemail_ogm_tts, locals: { fn: "name" }],
+				CustomerOGM::TTS.new(vcard).to_render
+			)
+		end
+
+		def test_to_render_nickname
+			vcard = Blather::Stanza::Iq::Vcard::Vcard.new
+			vcard["NICKNAME"] = "name"
+			assert_equal(
+				[:voicemail_ogm_tts, locals: { fn: "name" }],
+				CustomerOGM::TTS.new(vcard).to_render
+			)
+		end
+	end
+end